FAQs

Bellorivex currently operates on a Cash on Delivery basis only. This means you don't pay anything online during checkout, payment is made in cash directly to our courier when your order physically arrives at your address. No card details, digital wallets, or advance transfers are processed through our website.

Orders are processed within 1 working day for cautious packaging, then dispatched for delivery. Transit typically takes 1 to 2 working days within Australia. In total, you can expect your order to arrive within 2 to 3 working days from the date of purchase, with no hidden delays.

No, Bellorivex currently ships within Australia only. We don't offer international delivery at this time, and all orders are fulfilled and transported through our domestic freight network. If your delivery address is within Australia, you'll be able to check out and receive your order as normal.

Yes, delivery across Australia is completely free on every order, with no hidden handling fees or last-minute surcharges added at checkout. The price you see for your selected pieces is the price you pay, settled directly in cash when your order arrives at your door.

You can cancel your order any time before it has been shipped. Since orders are dispatched within 1 working day, you'll need to act quickly. Simply email us with your order ID. Once an order has left our facility, cancellation is no longer possible.

You have 30 days from the date of delivery to raise a return if your item arrives damaged or incorrect. Change-of-mind returns aren't accepted. Once accepted, we arrange a free pickup at your convenience, with zero return or restocking fees charged to you at any stage.

Since we operate on Cash on Delivery, refunds are issued via bank transfer. After your return is accepted, and your bank details are received, we process the refund within 1 business day. Funds typically reflect in your account within 9 to 10 business days, depending on your bank.

Yes. We handle all personal and banking details in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles. Your information is collected only to fulfil your order, arrange returns, or process refunds, and is never shared with third parties for unrelated marketing purposes.