Return and Refund Policy

Bellorivex designs and supplies quality interior items across Australia. We choose an operational model that prioritises authentic connections with our community. Because building confidence is central to our venture, we do not require digital payment profiles or advance electronic transactions.

Our boutique operates solely via a Cash on Delivery framework. This specific approach means you only render payment at your doorstep when the physical package arrives in your hands. Once a transaction concludes at your residence, your purchase is covered by our comprehensive post-delivery pledges, which strictly respect local statutory guidelines.

Timeline for Lodging Requests

We understand that items must integrate seamlessly into your domestic landscape. If an issue arises with your delivery, we provide a generous window to flag the issue.

• Thirty-Day Period: You possess a full 30-day window from the exact date of doorstep delivery to submit a return request.
• Boundary Constraints: Requests initiated after this 30-day duration concludes cannot be processed by our system.

Eligible Issues for Returning Items

To maintain a fair operational framework, we accept returns under specific circumstances that align with core consumer benefits. You can request a return if the delivered item fits the following scenarios:

• Physical Flaws: The item arrives broken, cracked, or structurally compromised during transit.
• Incorrect Allocation: The item delivered to your address is entirely different from the decorative piece you selected during checkout.

We do not offer returns or compensation for basic changes of mind, style alterations after purchase, or instances where an item was damaged due to improper handling after delivery.

Seamless Collection without Extra Fees

We believe resolving a fulfillment error should never place an added burden on our patrons.

• Zero Expense: The entire return process is completely free. We do not demand any return freight fees, administration surcharges, or restocking deductions from our customers.
• Tailored Retrieval: Once our team reviews and accepts your return request via email, we coordinate a smooth pickup of the package. This collection is arranged entirely around your personal calendar and convenience.

Assessment Protocol and Available Resolutions

When the courier returns the decorative piece to our central fulfillment facility, it undergoes formal review.

• One-Day Inspection: We take exactly 1 working day to inspect returned orders after the parcel physically reaches our warehouse team.
• Corroboration: This step ensures the item is indeed the incorrect model or carries legitimate transit flaws.

Following a successful inspection, you are granted the choice between two separate solutions:

Option A: Inventory Exchange

If you prefer to receive the item originally ordered, we will dispatch an identical replacement piece immediately. This path relies entirely on our current warehouse volumes. If the specific vase or wall art is currently out of stock, we will move forward with a fiscal resolution instead.

Option B: Complete Remittance

If you choose a full fiscal recovery, we will reverse the transaction entirely. Because our storefront operates exclusively through physical cash collections at your door, we cannot reverse funds back onto a plastic card or digital payment profile. Therefore, all fiscal remittances are executed through direct bank transfers only.

Bank Transfer Execution and Processing Windows

Protecting your fiscal transaction requires precise details and strict operational timelines.

• Safe Correspondence: When a refund is accepted, our team will request your bank details via mail decor@bellorivex.com.
• Accuracy Warning: One must ensure that the provided banking credentials—specifically the BSB and account number, are entirely correct. Bellorivex bears no responsibility for funds routed to incorrect destinations due to typographical errors submitted by a user.
• Fulfillment Speed: Once you provide your valid bank details, we will process the refund transfer within 1 business day.
• Banking Network Delays: While our internal action finishes inside a single day, the physical amount may take 9 to 10 business days to reflect in your personal bank statement, depending entirely on the speed and processing systems of your individual Australian banking institution.

Information Privacy and Statutory Alignment

Requesting banking credentials introduces responsibilities regarding personal details. When you supply your name and bank account structure via email to resolve a refund, Bellorivex handles this data with the highest level of protection.

Our management framework complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Your shared banking information is collected for the sole purpose of resolving your balance. It is never stored for secondary marketing uses, shared with external promotional firms, or kept beyond the standard duration required by domestic tax legislation. All digital records are encrypted, and access remains restricted to our essential accounts team.

For questions regarding an exchange or to submit your banking details for a pending return, reach out directly to our support desk at decor@bellorivex.com.